Privacy Policy
Privacy Policy
Nookery Book Club Ltd
Last updated: 22 September 2026
1. Introduction
Nookery Book Club Ltd ("Nookery", "we", "us" or "our") is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal information when you interact with The Nookery Book Club, including when you:
become a member of one of our book clubs;
attend our in-person or online events;
use our website or membership area;
join our mailing list;
join our WhatsApp groups or community;
purchase products, event tickets or merchandise;
complete forms, surveys or applications; or
otherwise communicate with us.
We process personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation ("UK GDPR"), the Data Protection Act 2018 and, where applicable, the Privacy and Electronic Communications Regulations 2003 ("PECR").
2. Who We Are
The data controller responsible for your personal data is:
Nookery Book Club Ltd
Izabella House, Office 1
24-26 Regent Place
Birmingham
England
B1 3NJ
Email: legal@nookerybookclub.com
For questions about this Privacy Policy, your personal data or your data protection rights, please contact us using the email address above.
3. Personal Data We Collect
The personal information we collect will depend on how you interact with us.
Identity and Contact Information
This may include:
your name;
email address;
telephone number;
postal or billing address; and
other contact information you provide to us.
Membership Information
If you become a member, we may collect information including:
your membership status;
the book club or location you have joined;
your joining and cancellation dates;
membership preferences;
attendance or event booking information; and
information you provide through membership forms, surveys or feedback.
Transaction and Payment Information
We may collect records relating to:
membership payments;
event bookings;
purchases;
refunds; and
other transactions with us.
Payments are processed using third-party payment providers. We do not normally receive or store your complete payment card details.
Communications
We may retain communications you send to us, including:
emails;
enquiries;
feedback;
complaints;
form submissions; and
communications relating to your membership or events.
Where you participate in Nookery WhatsApp groups or communities, information you choose to share within those groups may also be visible to other participants.
Marketing Information
We may record:
whether you have subscribed to marketing communications;
your communication preferences;
whether you have opened or interacted with our emails, where our email provider supplies this information; and
information about how you interact with our marketing.
Technical and Website Information
When you visit our website, certain information may be collected automatically, including:
IP address;
browser and device information;
approximate location derived from your IP address;
pages visited;
referral information; and
information collected through cookies and similar technologies.
Further information about our use of cookies is available in our Cookie Policy.
4. How We Collect Your Personal Data
We may collect personal data directly from you when you:
purchase or register for a membership;
book an event;
make a purchase;
join our mailing list;
complete a form or survey;
apply to become a host or work with us;
join or participate in one of our community groups;
contact us by email, social media or another communication channel; or
otherwise provide information to us.
We may also collect information automatically when you use our website and from service providers that help us operate our business, such as payment processors and website platforms.
5. How and Why We Use Your Personal Data
We may use your personal information to:
create and administer your membership;
provide the services included within your membership;
manage membership payments and renewals;
communicate important information about your membership;
organise book club meetings and other events;
administer event bookings;
provide access to our online membership services and community;
respond to enquiries and requests;
process purchases, payments and refunds;
send newsletters, promotions and other marketing communications where permitted;
administer surveys, competitions and giveaways;
obtain and respond to feedback;
maintain and improve our website, services and member experience;
prevent misuse, fraud or security incidents;
maintain appropriate business and financial records; and
comply with our legal and regulatory obligations.
6. Our Lawful Bases for Processing
UK data protection law requires us to have a lawful basis for processing personal data.
Depending on the circumstances, we may rely on the following lawful bases:
Contract
We process information where it is necessary to enter into or perform a contract with you.
For example, we need certain personal information to administer your membership, take payment and provide the services you have purchased.
Legitimate Interests
We may process information where it is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.
This may include operating and improving The Nookery, communicating with members, administering our community, responding to enquiries, protecting our business and understanding how our services are used.
Consent
Where required, we may ask for your consent to process your personal information.
This may include certain marketing communications, photography or non-essential cookies.
Where processing is based on consent, you can withdraw your consent at any time.
Legal Obligation
We may process and retain information where necessary to comply with legal obligations, including accounting, tax and regulatory requirements.
7. Membership Communications and Marketing
If you are a Nookery member, we will send you communications that are necessary to administer and provide your membership. These may include information about your membership, payments, your book club, changes to services and other important membership information.
These service communications are separate from optional marketing communications.
Where you have subscribed to receive marketing from us, or where we are otherwise legally permitted to send it, we may contact you about Nookery news, events, memberships, products and other relevant services.
You can unsubscribe from marketing emails at any time by using the unsubscribe link contained within the email or by contacting us.
Unsubscribing from marketing will not prevent us from sending essential service communications relating to an active membership, booking or purchase.
8. WhatsApp Groups and The Nookery Community
We use WhatsApp to provide community spaces and facilitate communication between members.
Participation in WhatsApp groups and communities is optional unless we specifically tell you otherwise when you join a particular service.
When you join a WhatsApp group or community, certain information associated with your WhatsApp account may be visible to other participants in accordance with WhatsApp's functionality and privacy settings. This may include your name, profile information and telephone number.
Information you post within a group may also be seen by other group members.
WhatsApp is operated independently by its provider and processes information in accordance with its own privacy terms.
You can leave an optional Nookery WhatsApp group or community at any time.
9. Local Book Club Hosts
We use hosts to help us operate individual Nookery book clubs.
Where necessary to administer your membership or local club, relevant personal information may be made available to the host responsible for your club.
Hosts are only permitted to access and use member information for authorised Nookery purposes and must handle that information appropriately.
We limit the information provided to hosts to what is reasonably necessary for them to perform their role.
10. Events, Photography and Video
We may take photographs or video at some Nookery events for use in connection with our community, website, social media and promotional activities.
Where appropriate, we will inform attendees that photography or filming is taking place and provide a reasonable way for attendees to tell us that they do not wish to be photographed or filmed.
Where consent is the appropriate lawful basis for a particular use, we will obtain that consent.
If you have concerns about an identifiable photograph or video of you that we have published, please contact legal@nookerybookclub.com.
11. Who We Share Personal Data With
We may use trusted third parties to help us operate The Nookery.
Depending on the services you use, these may include providers of:
website hosting and membership systems;
payment processing;
email marketing and communications;
online meetings and events;
accounting and bookkeeping;
cloud storage;
analytics;
advertising and marketing services; and
other technology and administrative services.
We only provide third parties with the information reasonably necessary for the relevant purpose.
We may also disclose information where required by law, to protect our legal rights or in connection with a sale, restructuring or transfer of all or part of our business.
We do not sell your personal data.
12. International Data Transfers
Some of the service providers we use may process or store personal data outside the United Kingdom.
Where personal data is transferred internationally, we take steps to ensure that an appropriate level of protection is in place as required by UK data protection law. This may include relying on adequacy regulations or appropriate contractual safeguards.
13. Cookies and Similar Technologies
Our website may use cookies and similar technologies for purposes including:
providing essential website functionality;
remembering preferences;
understanding how visitors use our website;
measuring website and marketing performance; and
supporting advertising and marketing activities.
Where required by law, non-essential cookies will only be used after you have provided consent.
Further information about the cookies and technologies we use, and how you can manage your choices, can be found in our Cookie Policy.
14. How Long We Keep Your Personal Data
We only retain personal information for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, accounting and reporting requirements.
The appropriate retention period depends on the type of information, why we hold it and any legal requirements that apply.
For example, certain financial and transaction records may need to be retained for up to six years or longer where required by law.
Where you unsubscribe from marketing, we may retain limited information about your preference so that we can respect your request not to receive further marketing.
When personal information is no longer required, we will delete, anonymise or securely dispose of it as appropriate.
15. How We Protect Your Personal Data
We take appropriate technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, alteration, disclosure or misuse.
Access to personal information is restricted to people who reasonably require it for legitimate business purposes.
Where third-party providers process personal information on our behalf, we take appropriate steps to ensure that suitable data protection arrangements are in place.
16. Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you the right to:
request access to personal information we hold about you;
ask us to correct inaccurate or incomplete information;
ask us to delete your personal information;
ask us to restrict the processing of your personal information;
object to certain processing;
request the transfer of certain personal information to you or another organisation;
withdraw consent where we rely on consent; and
object to direct marketing.
These rights are subject to certain legal conditions and exemptions.
To exercise any of these rights, contact:
We may need to verify your identity before responding to a request.
17. Complaints
If you have concerns about how we use your personal information, please contact us in the first instance at legal@nookerybookclub.com so that we have an opportunity to address your concerns.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.
Further information is available from the ICO.
18. Children's Privacy
The Nookery's membership services are intended for adults unless we expressly state otherwise in relation to a particular event or service.
We do not knowingly collect personal information from children through our standard membership services.
If we offer an activity involving children or young people in the future, we may provide additional privacy information explaining how their personal data will be handled.
19. Third-Party Websites and Services
Our website, emails or community spaces may contain links to third-party websites or services.
We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy information before providing personal data to them.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices or legal obligations.
The latest version will be published on our website and the "Last updated" date at the top of this policy will be amended accordingly.
21. Contact Us
For questions about this Privacy Policy or how we handle your personal information, please contact:
Nookery Book Club Ltd
Izabella House, Office 1
24-26 Regent Place
Birmingham
England
B1 3NJ
Email: legal@nookerybookclub.com